04 March 2013
BROOMFIELD, Colo. –March 5, 2013–In Marriott International’s 2012 Event Satisfaction Survey meeting planners ranked Vail Marriott Mountain Resort#1 in Overall Satisfaction for full service Marriott Hotels & Resorts® in North America for the second year in a row.
“Everybody says they have great customer service, but you don’t really know without customer feedback, which is vital in our business,” said Vail Marriott General Manager David Pease, who just celebrated his 40thyear anniversary with Marriott. “To finish the year #1 out of 340 full service Marriott hotels for the second year in a row in this important metric is truly special and a testament to our seasoned and experienced staff.”
The Event Satisfaction Survey is completed by meeting planners, event organizers, group and conference contacts and social event organizers who have actualized business at the Marriott hotels on which they vote. The objective of the survey is to understand how event planners feel about important aspects on their events and provides critical information to improve planner loyalty, attract new customers, and enhance the brand image.
“Winning this honor in 2011 was fantastic, but winning for a second year in a row truly speaks to the great care and pride we take in taking care of our customers. We would like to thank our customers for providing the great feedback, and thank each and every one of our associates for their hard work and focus on taking care of our customers,” said Pease.
About Vail Marriott
Managed by Vail Resorts, Vail Marriott Mountain Resort is a 344 room, AAA Four Diamond Resort with amenities, hospitality, and special touches to accommodate any escape, celebration, or gathering of minds. Only a short three minute walk to Vail Square in Lionshead with the Eagle-Bahn Gondola, shopping, and dining. For outdoor recreation including ski and bike rentals, Charter Sports, is conveniently located on property and fly fishing and hiking trails are just outside the doors. Start the day with a signature breakfast buffet in First Chair Cafe, or enjoy your evening in 7One5 Restaurant, and for cocktails and lite bite stop by Avalanche Pub in the lobby. At Vail Marriott experience local charm and a relaxed way of life. For more information, visit www.vailmarriott.com.
About Vail Resorts
Vail Resorts, Inc., through its subsidiaries, is the leading mountain resort operator in the United States. The Company's subsidiaries operate the mountain resorts of Vail, Beaver Creek, Breckenridge and Keystone in Colorado; Heavenly, Northstar and Kirkwood in the Lake Tahoe area of California and Nevada; Afton Alps in Minnesota and Mt. Brighton in Michigan; and the Grand Teton Lodge Company in Jackson Hole, Wyoming. The Company's subsidiary, RockResorts, a luxury resort hotel company, manages casually elegant properties. Vail Resorts Development Company is the real estate planning, development and construction subsidiary of Vail Resorts, Inc. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN). The Vail Resorts company website is www.vailresorts.com and consumer website is www.snow.com.
Media contact: Ashley Lowe, (303) 404-1831, firstname.lastname@example.org